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Help & FAQ

Quick answers to common questions and troubleshooting guides.

How do I get started with PointsCard?
Sign up for free at my.pointscard.app, create your first reward, and generate a QR code. Display it at your business and customers can start scanning immediately. Setup takes less than 5 minutes.
Do I need a credit card to start?
No credit card required. Start free with your first 50 customers. Upgrade to the Grow plan when you're ready to scale.
How do customers scan the QR code?
Customers can scan your QR code with any smartphone camera. They don't need to download an app. Display the QR code on a tablet, print it, or show it on your screen.
Can staff scan from their phone?
Yes! Your staff can show the QR code on their phone and customers can scan directly from it. Perfect for busy counters or mobile businesses.
How do customers redeem rewards?
When customers have earned enough stamps, your staff scans the QR code on the customer's phone to verify and redeem. Location verification ensures they're actually at your business.
What happens if I exceed 50 customers?
You can upgrade to the Grow plan ($19.99/month) for unlimited customers. All your existing data and customers are preserved when you upgrade.
Is my customer data secure?
Yes. All data is encrypted and secure. We never share customer information. Location verification helps prevent fraud and keeps your program honest.
Can I customize my rewards?
Absolutely! Set how many stamps customers need to earn a reward, what the reward is, and customize the program to fit your business model.